Not sure if this is in right category. For SPX, currently only the plain text portion of an email is processed and sent as a PDF. The result is an encrypted PDF that looks very much like it was sent in 1990 vs. the formatting provided by HTML. SPX should process HTML portion if it is present then process plain text. Case number is 8594977. Synaman (http://web.synametrics.com/SynaMan.htm) processes the HTML portion and it looks great.