Serial number needs to be listed as a unique identifier. UDID does not do any good if a device is lost or stolen and a police report needs to be made.

Unable to filter on malware detections while in SMC under devices. Currently admin must filter on Compliant and drill down on each device to figure out what the infraction is.

While in the Sophos Mobile Console under Devices - admin needs more information and drills down on a device by clicking on the name of it. Once admin backs out into the list of devices they are brought back to the beginning of the list. For example drilling down in a device that is on page 18 and then backing out will return admin back to page 1…admin must go back to page 18 and find the name of the device to figure out where they left off.

This is for both iOS and Android devices.

Once SMS is installed list a task on the home screen to remind the user that the device still needs to enroll in Microsoft Intune...similar to the warnings seen with an iOS device that is configured for supervised mode:

"Sophos Mobile Security needs to connect to Microsoft Intune" or "Tap to connect to Microsoft Intune"

In the Free version of Sophos Mobile Security, please add an option to toggle on or off the sophos icon (to be displayed) all the time when it is running in the background. Right now there is no setting available for the same.

On Samsung devices like Galaxy S10 some apps like Samsung calender and Samsung phone are not available as work app in the work profile. In such case you have to install 3rd-party apps or use the samsung phone app of the private profil for incoming and outcoming calls/sms. It would be great to have the option to install and manage Galaxy Store apps via Sophos Mobile.

Nowadays its nearly hard to find Smartphones with single-sim. Therefore it would be great for me to be able to block the usage of a 2nd SIM-Card on a dual-sim smartphone.

Currently it's not possible to set up a compliance rule to check if the SIM card PIN is active or has been disabled. Please add a new rule for this.

I Android you can give the Sophos Mail App the privileges to show new messages with the embedded Icon on the right corner of the app. This is very comfortable when you swipe through your apps and you can see that new messages are arrived. This function is missing in IOS. Please add to next release!

See: https://community.sophos.com/products/mobile/f/sophos-mobile-security-for-ios/114200/ios-notifications-don-t-work/410541#410541

Vendor of the Fire8 tablet Amazon don't use the standard google app distribution method "play store" - instead there's Amazon own app marketplace and no easy way for users of the Fire8 tablet to access google play. Please put Sophos mobile security apps (version for android tablet devices) on Amazons own app store.

Es wäre hilfreich die Suchliste für die App-Installation (Konfiguration/Apps/iOS) nach Auswahl der zu installierenden App zu erweitern um z.B. das Feld "Benutzer".
Nach dem DEP-enrollment hat das Device den Namen <Modell>,<Serialnumber> und somit wird es schwer auf das iPad von Herrn Mayer eine App zu installieren ohne das man die nötigen Informationen vorher aus anderen Suchen zieht.
(Man könnte den Devicenamen ändern, ja ich weiß. Aber das ist kein Zero-touch)

At mobile Control we can add a new device profile and choose the restriction then uncheck Allow App uninstall, this will applied to all App's on mobile.

what we need is to allo an option that prevent uninstall Mobile control App only.(or somthing like tamper protection that prevent user from uninstall sophos mobile control and related app's such as Sophos security, workspace and secure email.

hope this be urgent.

set up macOS Device without EAS Proxy or Exchange-Server communicating to the outside.

In Sophos Secure E-Mail you can set how long back e-mails should be synchronized. There is a choice:
• 1 day
• 3 days
• 1 week
• 2 weeks
• 1 month
• All

For some users, 1 month is too short, but All makes a very large local SSE database, which leads to problems with the app.

My suggestion would be to delete the selection 3 days and 2 weeks and instead take 3 months and 6 months.
If that is not technically possible, at least the choice of 3 months would be very helpful.

When developing a device or container policy for e-mail, after the initial configuration wizard, it would be helpful to have the same checkbox for "Office 365" for the mail server field akin to the initial setup wizard for Mobile so admin's don't have to remember the URL. (It's surprising how many don't recall it). Perhaps other platforms as well.

This feature has been out for years in other MDMs. We are forced to use other software to create/edit Home Screen layouts and import them into SMC.

Please add this feature.

You can not search your own contacts with the german umlauts (ä,ö,ü,...).
The app will not find any results. When I then touch "Search in global Addressbook" the contacts will be found.
Note: iOS App Version 7.85.3