Sophos Mobile

Suggest, discuss, and vote on new ideas for Sophos Mobile. Countless devices, one solution.

Sophos Mobile

Suggest, discuss, and vote on new ideas for Sophos Mobile. Countless devices, one solution.

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  1. allowed unlimited time period for email synchronization in Android Profile

    Allow sync of EAS mailboxes for unlimited time in Android profiles.

    submitted on behalf of client as per support case.

    2 votes

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    1 comment  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  2. Scheduled decommissioning of devices

    It would be very useful to provide a feature that enables administrators to define a decommissioning date for mobile devices. When the provided time has come the SMC server automatically triggers the decommissioning of the device. This feature is very interesting in work environments with many freelancers/ BYOD users that have temporary contracts. It would relieve administrators from repetitive checks if these temporary employees have decommissioned their devices or not. Of course this feature would be limited to iOS & Samsung SAFE devices.

    7 votes

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    0 comments  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →

    This is already possible by using a task bundle, but execute this at a later time.
    If the admin transfers the decommissioning task bundle at the requested date/time, the requested functionality can be achieved

  3. 2 votes

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    0 comments  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  4. Maximum EAS connections

    Increase the maximum number of EAS connections allowed. Currently the maximum value that can set (in MaxThreads) is 2,000.

    1 vote

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    0 comments  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →

    The build in EAS Proxy has some limitations and is only intended for smaller installations. For a larger installation, please install the stand-alone EAS proxy, which supports significant more connections. It can also operate in a clustered environment

  5. Disable "Personal HotSpot" on iOS devices

    Is it possible to allow administrator to remotely enable/disable “Personal Hotspot” settings in iOS devices with profiles ? I know that the personal hotspot setting is only available on certain phone carriers. We have many issues with huge data bills because of iOS hotspot tethering. I've looked through the Apple Configurator and can't find any settings also.

    1 vote

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    0 comments  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →

    This is already possible with SMC 4.0. The profile setting is called Roaming/Hotspot settings
    Please note, that we can set this accordingly to the policy, but the user can change this again

  6. The ability for email address's to be assigned when enrolling a device

    How will this new feature address your business requirements?: be able to pull the users email address when assign the device to a user

    In SMC, we have configured it to sync with AD. When enrolling a device in the portal and you assign it to a user, it find these details in AD. But I have to type the email address of the user.

    1 vote

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    0 comments  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  7. Supporting for multitasking

    I hope to support for multitasking.
    The reason why one of our partner hope it is occurring with high probability that tasks are in a waiting state at the time of distribution of task bundles. For example, in case of distribution of applications to many devices all at once and the like.

    1 vote

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    Already Possible  ·  0 comments  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  8. Restrict sharing or distributing of documents ce and other applications.

    Restrict sharing or distributing of documents from the entire mobile device and other applications.

    4 votes

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    1 comment  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  9. Helpdesk Role for SMC

    Can we add functionality to the helpdesk role in SMC, like to enable them to re-enroll a device or re-push a policy to a device?

    6 votes

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    0 comments  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →

    SMC roles are defined by 80+ different permissions. Existing roles can be modified and new roles can be created. This requires a PS engagement to implement and test

  10. Push Notification for Windows Phone 8

    SMC App notifies iOS Users with a push notification when there is a compliance violation. It would be good if Windows Phone 8 users also receive a push notification. At the moment Windows Phone 8 users get "notified" when active sync is blocked.

    3 votes

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    1 comment  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →

    The Windows Phone 8 users will receive a toast notification. Unfortunately, they appear only for 20 seconds before disappearing. This is a platform limitation

  11. Keep tasks after device deletion

    Currently, all tasks are deleted along with a device. The task archive of deleted devices should be kept for auditing purposes.

    2 votes

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    2 comments  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →

    Feature already implemented
    -
    Hi Guido,
    If you decommission a phone, it will remain as such in the system and all tasks will remain as well. The next step in the lifecycle is delete, which will remove all information from the phone. Can you give some explanation, why this is not sufficient?
    Best regards, Thomas (product manager)

  12. In SMC 3.0 - GUI reporting on device types and activation dates

    How will this new feature address your business requirements?: Enable us to view takeup of device types on mobile management over time – reporting such as showing current device types, and a report on activation date perhaps
    Can you also report on installed applications on all devices? – determine if anyone using an inappropriate application.
    How would you rate the importance of this feature?; 1 = Critical, 5 = Nice-to-have: 3

    1 vote

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    0 comments  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  13. support remote instance database

    Get the abality on setup or through realunch of configuration wizard to setup a remote database instance.
    Some customer, has there database instance on a large SQL server for optimization purpose.
    most of them did that through virtualization migration of their infrastructure :
    This way they could get advantage to HA mechanism between SQL server (I guess it should work the same with mySQL) and also backup/restore policy to external system (backup exec, acronis or HW vendor solution like HP or DELL)

    1 vote

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    1 comment  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  14. Check to confirm if Support Windows SP is applied during Installation check

    There is only documented on the release note
    Windows 2003 has to apply SP
    Windows 2008, 2008 R2 need to apply SP1

    Those information is not written in "Installation prerequisites form"
    During SMC installation, the installer does not check if the OS is supported.
    It is good to check if Supported SP is applied before install SMC.

    Is it possible to do that for next versoin of SMC installer?

    2 votes

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    0 comments  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  15. Compliance Check for Profiles (iOS/Android etc) with Action Possibility

    In the current version 3.0, if a user removes an installed profile (a profiled transferred by SMC), we see only a non-compliancy X in the overview or details of the device.
    We should implement the possibility to take action like in the "passcode required" compliancy check, so that we define a set of profiles as "required", like we currently to with app white/blacklisting and if one or more of these profiles are removed by the user we can take action with our 3 step method (EAS block, Notification, Taskbundle).

    16 votes

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    3 comments  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →

    With the task bundle in compliance check and the ability to make profiles not removable, I see very little, what can be added by this feature

  16. option to wipe the mobile device after x number of days no contact to SMC server

    Use case if a device is lost and the first thing most people will do is to make sure the device stay disconnected from any wifi or 3g connection, and MobileIron has the feature that can be configured to wipe the device if there the device has not contacted the MDM server after x number of days.

    5 votes

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    3 comments  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →

    As Jonathan Parkhurst has already written in a comment, this is already possible.
    Go to the device compliance criteria and adjust the “Max Synchronization Gap” for whichever operating system you are working with. Once it reaches that gap (say, 3 days or so), you should choose to “Transfer Task Bundle” on the far right. Setup a task bundle with just one action, Wipe the Device.
    I personally find this feature very risky, because users might be on holiday and once they come back and recharge their device, it gets wiped

  17. “select all” button for importing Blackberry devices

    add a “select all” button for importing Blackberry devices, that would be ideal. Selecting one at a time for a large amount of devices is time consuming.

    1 vote

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    0 comments  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  18. License Count within SMC

    Feature Request Summary:
    Add a way to see the number of licenses actually installed on the system. I know you can manually input it, but that's prone to human error. And when I request that information from support, it's not always accurate when there have been multiple license orders over time anyway. Also, some sort of alerting when I near that limit
    would be nice. Right now you get an alert when you're over the limit, which isn't very proactive.

    How will this new feature address your business requirements? Managing the licenses accurately will help to ensure I don't run…

    1 vote

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    0 comments  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →

    In the super admin console, the customer admin can see the license details, like runtime and license count as well as the actually used licenses

  19. Delete devices based on last synchronisation

    A setting which will allow admins to delete devices based on when the devices last successful synchronisation.

    This could be options for 30, 60 or 90 days since last successful synchronisation (this is to allow for holidays etc.)

    This would remove the reliance on users who have the setting enabled in the SSP to delete old devices in conjunction with restricting the number of devices they can use.

    This would also allow a clearer picture of how many devices you have and also free up licences and remove the need for an admin to manually delete each device.

    3 votes

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    1 comment  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →

    With the ability to sort by last sync date and to do multi selection and delete, an admin can do this with very little effort form the SMC 5 console

  20. Support MDM profile download for Apple configurator

    Apple Configurator is used quite often in schools. To provision the device and the MDM control in one go, make the MDM base profile downloadable, so it can be applied to the devices in one go

    5 votes

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    0 comments  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →

    This is supported although the process is different. In Configurator the MDM can be configured and the devices come automatically back to Sophos Mobile

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