Sophos Mobile

Suggest, discuss, and vote on new ideas for Sophos Mobile. Countless devices, one solution.

Sophos Mobile

Suggest, discuss, and vote on new ideas for Sophos Mobile. Countless devices, one solution.

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  1. smc app can't reinstall without deleting the device from the SMC console

    Question: I have SMC 6.0 and by mistake, SMC app has been deleted from some iOS devices , However devices are showing in the SMC console.

    When I'm trying to re-install the app by en-rolling the device from the SSP then getting error 'Token is already in Use'

    Please can you advice how can I re-install the SMC app on the mobile device with out deleting the device from the SMC Console

    Reason for not deleting the device from the SMC console : I don't want to delete the history of the device from the console
    For example: if any…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    The command is called “Reconfigure SMC app”. This will only register the app and not the full device

  2. Location Compliance

    It is VERY frustrating that the SMC application can indicate that the device is out of compliance, deny access to email only DURING THE ENROLLMENT process, show the non-compliant status in daily email notifications post-enrollment, but cannot utilize that information to control the access to email.

    1 vote
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    2 comments  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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    1 comment  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  4. Remote SMC-App Sync

    It would be useful, if an administrator could push an smc-app sync remote to the devices, although the app isnt running or opened.

    1 vote
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    0 comments  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →

    If SMC requests a device sync, it is also send to the SMC apps. Unfortunately the OS do optimize for battery runtime and sometimes kill our app or put them in deep sleep, so it is not delivered. There is little we can do in this case

  5. Bio-metric/patern unlock (Android) device

    iPhones imitate the bio-metrics/pattern as being a pin code (as far as I know at this moment). In Android this is more secure and the bio-metrics and pattern are a separate method of authentication. Connecting to Exchange (with Samsung standard mail client) I only have two options left for authenticating, namely PIN and password. Fingerprint and pattern are not accepted anymore.

    Some of my users are already asking for the fingerprint authentication and I have to disappoint them. They get more upset when they hear that iPhones can use the fingerprint, they dont care about more/less security but ease of…

    1 vote
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    1 comment  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  6. Syncronisation only Calandar, Tasks and Contact in Android Profiles

    It should be possible that can be accurately determined, which can be syncronsiert. Thus, calendar and contacts could be synced, but not the e-mails.

    In the Windows profile that is possible.

    1 vote
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    0 comments  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →

    With SMC 6.0, the admin can configure, which part of Exchange Server should be synced via multiple checkboxes

  7. Copy device policies

    It should be possible to copy an existing device policy into a new one with all settings of the original.

    1 vote
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    0 comments  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  8. Disabling Apps

    It should be possible to disable apps which are not uninstall able.
    AppTec360 can do this.
    If certain apps are on a blacklist, then they are also disabled and can no longer be found in the menu. Once the MDM Agent is uninstalled, the apps are also available again. So it also has a "clean" app list.

    0 votes
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    Already Possible  ·  1 comment  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  9. Roaming alerts

    When a mobile goes outside its country it starts to use data roaming, which is much more expensive. Some customers need to create alerts to know if the user is using data roaming or even better, to create a limit of data roaming and send alerts if that limit has been exceed.

    3 votes
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    0 comments  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →

    Roaming is a compliance rule and can be monitored. The admin can create a task bundle to inform the user to do other stuff

  10. Configure Sophos mobile security client for mobiles.

    Pre configuring client settings on Mobile Security, such as web filtering, configuration of anti-theft data. As it is this has to be configured manually on each device. To be able to do this pre issue or even after deployment would be very beneficial whether it be a profile or a task.

    Also these settings should be locked from the user tampering with them.

    2 votes
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    2 comments  ·  Intercept X for Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  11. screen lock pattern

    insert the option in password policy for lock patterns

    1 vote
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    2 comments  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →

    Already possible with SMC 5.1. The Password pattern ca be set to any, which allows Fingerprint and Screen Lock.
    Please note, that FP is regarded as a 3 digit pin and screen pattern even less secure.
    It might also happen, that the exchange settings do override the MDM settings

  12. automaticly sent email when APNS has to be renewed in SMC MDM

    automaticly sent email when APNS has to be renewed in SMC MDM

    2 votes
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    0 comments  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →

    This is already implemented. The mail is delivers to the admins and the technical contact (for the SaaS solution).
    The mail will be send 30, 14, 7 and 1 days before the cert expires

  13. 1 vote
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    0 comments  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →

    This is already possible. Go to apps > your platform and select transform from the context menu of a profile. You will see all devices of this platform. An admin can switch to device groups at this point or run a filter to reduce it to the list required

  14. Device description should be included under the devices in SMC 5.0

    Client advised that in all previous SMC version, they found device description under devices which was very helpful. Therefore, this feature must be included back in SMC 5.0 as it provided information that is usefull

    2 votes
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    0 comments  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →

    Did not receive any feedback on my question for more details – Close the request as part of the maintenance

  15. Automatic whitelisting of currently installed Apps - App "Lockdown"

    It would be great if SMC would provide the possibility to automatically whitelist all installed applications of a device. All installed Apps would then be added to a specified compliance rule, This would simply the initial configuration of the Whitelisting feature.

    2 votes
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    0 comments  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →

    Exporting a device apps into a CSV and reimporting this as an app group is possible and would create the initial whitelist

  16. Base-Policy for several devicegroups

    It would be helpful, if theres a option to create a basepolicy which can be used to create policies for other devicegroups.

    1 vote
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    0 comments  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →

    Did not receive any feedback on my question for more details – Close the request as part of the maintenance

  17. Distribution of the SMC-Apps as .ipa-file to make big rollouts easy possible without generating Apple-IDs.

    Distribution of the SMC-Apps for iOS (Agent, Container) as .ipa-file to make big rollouts easy possible without generating Apple-IDs.

    1 vote
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    3 comments  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  18. allowed unlimited time period for email synchronization in Android Profile

    Allow sync of EAS mailboxes for unlimited time in Android profiles.

    submitted on behalf of client as per support case.

    2 votes
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    1 comment  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  19. Scheduled decommissioning of devices

    It would be very useful to provide a feature that enables administrators to define a decommissioning date for mobile devices. When the provided time has come the SMC server automatically triggers the decommissioning of the device. This feature is very interesting in work environments with many freelancers/ BYOD users that have temporary contracts. It would relieve administrators from repetitive checks if these temporary employees have decommissioned their devices or not. Of course this feature would be limited to iOS & Samsung SAFE devices.

    7 votes
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    0 comments  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →

    This is already possible by using a task bundle, but execute this at a later time.
    If the admin transfers the decommissioning task bundle at the requested date/time, the requested functionality can be achieved

  20. 2 votes
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    0 comments  ·  Sophos Mobile  ·  Flag idea as inappropriate…  ·  Admin →
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