Site have a WEB Appliance (hardware WS5000) and need to:
Create a master group of PRODUCTIVITY LOSS that is comprised of sub groups of all the categories, so that reports can be run
(ie How long has Joe Bloggs been on non work related sites?)

For example, be able to run a report for bandwidth utilization that covers only the hours 8:00 AM to 4:00 PM.

I would like to run a report that will list all users by blocked request. This will allow administrators to see users who are attempting to bypass the filtering, and or have a compromised machine.

New custom report >> Available Reports: Users >> Today >> All Departments >> With the Action "Blocked" and then be able to sort by Requests.

Customized reporting option to tie UserID with logged IP information when performing a Search By User or the ability to create enhanced custom reports by date and time with any fields within the database for correlation of usable data for various events.

The ability of the Web Appliance to identify itself to a web site as a specific level of browser dependant on the requesting client connection. As a minimum, the ability to identify itself as a HTML5 compliant browser

Customer would like to have the SWA listen on port 2048 so it would work with Fortinet firewall. This is to establish WCCP GRE Tunnel with the Fortigate Firewall.

When going to a blocked page, if "Allow user feedback" is enabled in the policy, users are able to "Submit request" to the administrator.

The "Submit request" page cannot be customized; it would be nice if you could do that.

At present, Data Loss controls (Webmail, Blogs & Forums posting) are globally configured for all users. Make them configurable by policy.

When Scanning files the Appliance should send TCP-Keep-Alive packets in order for clients to see that the connection did not go stale.
Customer would like to have a choice of either the patience page, tcp-keep-alive, or nothing. Selection could be made on the Configuration->Notification Page Options Page

When a user requests a page or want to have a category changed, the email address where the request is going to should be configurable (instead of going to the alert recipients in general)
It also could be usefull for other customers using role based management to send user request mails e.g. to a helpdesk admin, and not to the appliance admin.

Add a visible hyperlink from PUA User Submissions section to Configuration -> Download Options. It is difficult for those new to the web appliance to know where already authorized PUAs are located. Especially since they disappear from User Submissions after a decision is made.

We've had multiple customers requesting updates on when the web appliance will include IPv6 Support.

Currently we're seeing a lot of customers that experience multiple emails when using the "Search Term Alerts" feature on the web appliance due to instant search which is enabled by default on sites such as google. Ie, customers are receiving an email for each letter typed into the search bar.

In the Reports --> "Search Terms", selectively exclude some matches (while still including substring matches). As an example, keep "sex" as a search term, but exclude "Sussex" (while still keeping "Include substring matches").

It would be nice if there was a new logged item in the /log/sophoslog file that points out what users are searching for. Something like searchterm=test1

This way if the customer uses a syslog server, he can setup something to pull all search results based on user or just general query. Raymond James requested this.

Customer would like the GUI to scale for higher resolution monitors so they can see more infromation on the search and reporting screens.

Implementing SNMP to get all critical information from CPU, HDD, Memory and NW Card. If it is possible to get the counters from the status page that would be very nice.

We must have all our systems in production in our network monitoring system to get the relevant information needed for SLA and capacity planning. SNMP is the preferred method for doing this.