When going to a blocked page, if "Allow user feedback" is enabled in the policy, users are able to "Submit request" to the administrator.

The "Submit request" page cannot be customized; it would be nice if you could do that.

At present, Data Loss controls (Webmail, Blogs & Forums posting) are globally configured for all users. Make them configurable by policy.

When Scanning files the Appliance should send TCP-Keep-Alive packets in order for clients to see that the connection did not go stale.
Customer would like to have a choice of either the patience page, tcp-keep-alive, or nothing. Selection could be made on the Configuration->Notification Page Options Page

When a user requests a page or want to have a category changed, the email address where the request is going to should be configurable (instead of going to the alert recipients in general)
It also could be usefull for other customers using role based management to send user request mails e.g. to a helpdesk admin, and not to the appliance admin.

Add a visible hyperlink from PUA User Submissions section to Configuration -> Download Options. It is difficult for those new to the web appliance to know where already authorized PUAs are located. Especially since they disappear from User Submissions after a decision is made.

We've had multiple customers requesting updates on when the web appliance will include IPv6 Support.

Currently we're seeing a lot of customers that experience multiple emails when using the "Search Term Alerts" feature on the web appliance due to instant search which is enabled by default on sites such as google. Ie, customers are receiving an email for each letter typed into the search bar.

In the Reports --> "Search Terms", selectively exclude some matches (while still including substring matches). As an example, keep "sex" as a search term, but exclude "Sussex" (while still keeping "Include substring matches").

It would be nice if there was a new logged item in the /log/sophoslog file that points out what users are searching for. Something like searchterm=test1

This way if the customer uses a syslog server, he can setup something to pull all search results based on user or just general query. Raymond James requested this.

Customer would like the GUI to scale for higher resolution monitors so they can see more infromation on the search and reporting screens.

Implementing SNMP to get all critical information from CPU, HDD, Memory and NW Card. If it is possible to get the counters from the status page that would be very nice.

We must have all our systems in production in our network monitoring system to get the relevant information needed for SLA and capacity planning. SNMP is the preferred method for doing this.

Customer uses Google app and would like reporting for google.com, but not docs.google.com and mail.google.com for example.

Add 3plearning sites (mathletics, spellodrome) to the exempt list under active directory.

Customers would like to be able to see what connections are occurring through the appliance an any given time to be able to look at load issues or to troubleshoot issues with out the help of support.

As it would be impossible to push out a SSL certificate to a guest network, or to custom non-pc system, this would allow customer to still use HTTPS scanning for the rest of the network

ICAP (Internet Content Adaptation Protocol) support to give the capability of working with DLP products to block PAN data at the network edge.

This will give customers the capability of blocking PAN (Primary Account Number) data at the network edge in the event PAN data is passed thru a unsupported internet browser.

When currently viewing user activity, there is no way to see easily see why an access is permitted or denied. Currently, one needs to take the URL and user information and manually go over to Policy Test and then test to URL to see why a particular action was taken. It would be much better if the reason was available directly from the search activity. For example, clicking on the status entry could pull up a page similar to the results page of Policy Test, and say what the risk level is, category, tags, policy result, policy, and reason.