Provide Automated Feedback to Customer Regarding their URL recategorization Request
Several customers have taken issue with our URL recategorization page:https://secure2.sophos.com/en-us/threat-center/reassessment-request.aspx and the fact that they receive no feedback regarding their requests. They would like to be notified when the request has been processed and information regarding if it was approved or denied. Other vendors do provide this feature.
Aaron Bugal commented
Agreed; notifying the end user that a request has been blocked or allowed and then providing them a summary of what they originally requested would be nice. Currently, their local help desk must implement this procedure manually which is a time and effort cost and contradicts our simplicity model.
Paul Jones commented
I just had a $10k customer deal request this feature too
John Lester commented
When a user requests access to a page for a particular reason, we should have a method to acknowledge back to that user once an Admin has looked at it (either yes or no). Ideally automated based on A/D look up for email address (when sync is engaged) but even if the user had to type in an address to get a response when they requested the change, that would do.