Integrate Sophos with JIRA
When Sophos email an alert to the Sophos admins have Sophos automatically create a JIRA ticket with the information from the Sophos alert then the service desk will get that ticket immediately and be able to investigate.
I'd like a more general solution than a JIRA integration. Maybe the posibillity to send configurable API calls to a ticket system?
Nevertheless I upvoted your idea.