When Sophos email an alert to the Sophos admins have Sophos automatically create a JIRA ticket with the information from the Sophos alert then the service desk will get that ticket immediately and be able to investigate.

Central Mail Gateway is too complicate to configure.
I suggest that the configuration will be made from a full wizard, that means that all configuration will be made by a wizard that after the the wizard will be finished all the configuration in office 365 will be made includes connectors of inbound and outbound.
The only thing that will remain is that the customer / integrator will need to change the MX records and even that will be checked that it has made correctly if not the wizard will not complete.

I'd suggest removing the Web Gateway logs readability and search from the Help Desk and Read-only Roles. I need help desk folks to be able to troubleshoot the end-point by disabling the tamper protection, call into support, etc. What I don't want is the ability for all the help desk personnel to see and search the browsing history of any user, especially VIPs. Is there already a way to do this?

Request to support VMWare ESXi 6.5 for the virtual web appliance installation.

In Sophos Central > Web Gateway > Application Control > Password/License recovery tool section, please add LastPass password manager

Want to be ablet to append custom data fields to the computers / servers registered within Sophos Central -
Want to add Asset registration numbers, contact number, etc. to the PC for our support guys.

As an admin I would like to increase time frequency related to SWA to SMA sync jobs.
Issue come up when SMA and SWA are connected through MPLS, when managed SWAs are several, these operations overwhelm the MPLS line.

The goal would be to have the possibility to alter the sync frequency so these data could flow into low peak times.

Reflexion accounts backup with 14-day retention. Even daily .csv backup would be better than nothing and super small. Helpful in cases like today where AD Sync utility deleted all the accounts because Exchange was removed before we disabled AD Sync (migration to 365).

There is a part in dashboard that supposed to show the number of concurrent users and the number of concurrent users peak. Whenever I look into dashboard they shows 0
I did open a ticket with support to ask for a fix and they route me to here to ask for a new feature.
Basically I want to see how many users are trying to trigger Sophos rweb rules at a time. And a link that tells me what is the high bandwidth users, and who are the users that trying to go to denied websites.

I’d like to put in a feature request wherein web appliances that are connected to a central management console only email out once with a list of appliances that have not updated rather than each and every box sending an email every night.
The current system is very loud and annoying to those who don’t subscribe to automatic updates and I think the same point can be made with just one email.