Email appliance only shows content of the message while it is in the queue, once delivered and appears in the mail logs, no way to see detail in GUI. It is very useful and more secure to allow admins to view the content of a message in the mail log. This would enormously helpful in assisting users, so that they didn't have to forward the suspect email back to help desk, exposing the threat further. Users simply informed that they received an email they were suspicious of, and who it was from.

Currently it's not possible to add a route to a single IP address (CIDR /32), but the smallest destination CIDR address is a /31. In some circumstances it's mandatory to use a route to a single IP address.

When a warning page, block page, or quota page is presented for a background site such as a content delivery server or image content the browser does not display this page. If possible customer would ideally be able to see this quota/proceed page within the page rather than the website loading unformatted and with no images.

Enable feature for soft restart while updating/adding new WAF policies and changes occured in existing WAF policies. Since compete WAF restart may annoying the existing service availability to the customers. number of Financial transaction services being run through reverse proxy which could lead in trouble when you edit or delete any existing WAF rule or services.

Client asked for an option in reporting, where he can see a more detailed bandwidth usage based on URLs and if applicable subdomains to check the total bandwidth/volume/bytes/hits consumed for everyone globally going through the web appliance.

At this point, bandwidth for domain xyc.com already can be checked, but cannot differenciate the bandwidth usage for (examples) abc.xyz.com, bca.xyz.com and cba.xyz.com

Thanks for considering!

Customer is requesting for Automatic generation of reports via backend as manual generation per user/site iis tedious given the number of our internet users

I would like to see the ability to block custom file extensions and not just the predefined ones.

I would like the appliance to send emails securely. That is, I could use ssmtp, tls, starttls, for sending alerts and reports.

Currently you can only use SMTP.

regards

We recently tried to whitelist a VPN connection in Secure Web Gateway, using the DNS name did not whitelist the VPN, we had to put the actual IP address in to the whitelist to get it to work.

When a URL is Blocked, the log should have more detail as to why the URL was blocked. We should be able to see these details so we can troubleshoot and fix the issue instead of calling support.

Time should include one thousandth of a second when searching user web history. When endpoint security products detect malicious web activity it would be helpful to have the Web Gateway display to the thousandth of a second in the Date/Time column so we can match the time with the event that occurred on endpoint security. That way we can block the URL by adding it to the local site list. I know the Web Gateway can do this because I see this detail in my SIEM when the Web Gateway sends events to the SIEM.
Thank you!

The ability to block newly registered websites would be great. So many new sites are created with malicious intent. Say 30 days or 60 days. The Sophos Firewall has the ability to do this, so should the Web Gateway.
Thanks!

We have customer here requesting to have option to enable quarantine summary to specific users only

If possible, delete a specific user's proxy logs without deleting the logs of the others

It would be very useful to have a tool to download and view the configuration fo the web appllainces, mainly the policy configuration.

Right now it seems the only way to get the policy configuration is to extract the policy.xml file from a backup but it's nearly unreadable

I'd suggest removing the Web Gateway logs readability and search from the Help Desk and Read-only Roles. I need help desk folks to be able to troubleshoot the end-point by disabling the tamper protection, call into support, etc. What I don't want is the ability for all the help desk personnel to see and search the browsing history of any user, especially VIPs. Is there already a way to do this?

Audit/System configuration log in order to determine when changes are made by a user. The log should be able to identify time of access to the web appliance, who accessed it, and what changes to the appliance, policies, and other configurations were made by that user. The report/log should also would be useful if the Administrator could export the log (i.e PDF, CSV, etc)

Currently if a user has a problem with a certain site because a file type is blocked it is not displayed in the reports.

So have to investigate this in the syslog if you have set it up or call Sophos support which takes too much time.

Can the reason for the file type block be added in the reports?

Product "Email Appliance" is not available so posting it hear instead.
Sometimes we receive e-mails which have the headers "Disposition-Notification-To: " and "Return-Receipt-To: " set.
I would like to remove those 2 headers (only for certain recipients) and sent the mail through.