Data Protection

Suggest, discuss, and vote on new ideas for Sophos Data Protection products. Protecting your data, wherever it goes.

Data Protection

Suggest, discuss, and vote on new ideas for Sophos Data Protection products. Protecting your data, wherever it goes.

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  1. SafeGuard Watchdog should also monitor status of SGNAuthService and reset it if it hangs

    SafeGuard Watchdog should also monitor status of SGNAuthService and reset it if it hangs. Customers provide feedback that if the SG Credential Provider will not show up when trying to login a manual restart of SGNAuthService will help.
    So why not using our own watchdog to get rid of this issue?

    9 votes
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  2. Thunderbolt docks on POA

    A customer wants suppor for Thunderbolt Docking Stations within the POA.

    Case 6612294

    1 vote
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    0 comments  ·  SafeGuard Enterprise Full Disk Encryption  ·  Flag idea as inappropriate…  ·  Admin →
  3. SGN Installer should always log with msi-Paramter /L*vx

    The SafeGuard client installers should log every installation and uninstallation with the paramter /L*vx to a documented folder.
    In case of error and/or compatibility issues the behaviour would be logged.

    3 votes
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    0 comments  ·  New Data Protection Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  4. SGFE for Mac - policy vs. interface

    Some attention to the interface would seem necessary to address perceived "shortcomings" in the product regarding external media (thumb drives...)
    Background:
    Policy set to always encrypt. Dialog box pops up asking if user wants to encrypt.
    Currently:
    No encryption takes place until the dialog box is addressed even though policy is to always encrypt.
    This leaves a window of opportunity for the user to not encrypt the drive/data. Arguably that is nice, in the event the drive is not yours, and it would be problematic to encrypt data on a drive that is from a user outside of the organization... …

    1 vote
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    0 comments  ·  SafeGuard Enterprise File Encryption  ·  Flag idea as inappropriate…  ·  Admin →
  5. Windows Lockscreen Configuration

    Hi,
    User reported that Windows Spotlight / lockscreen image change is not working after Sophos installation.
    As we gone through below KB article, it seems lock screen and spot light images are managed by Sophos Safeguard (the credential provider).

    We confirmed that after sophos installation it’s happening to all laptops. PFA snapshots and mails FYKR.
    Raised a case with Sophos (Case ID # 8378537), and the said it’s not possible. “There is no official way to change the lockscreen on a machine protected by SafeGuard Enterprise, this is by design.”
    Our issue is spot light images are not changing automatically,…

    1 vote
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  6. 0 votes
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    0 comments  ·  SafeGuard Enterprise File Encryption  ·  Flag idea as inappropriate…  ·  Admin →
  7. SGN Installer should always log with extended msi-logging

    The SafeGuard client installers should log every installation and uninstallation with the paramter /L*vx to a documented folder.
    In case of error and/or compatibility issues the behaviour would be logged.

    0 votes
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    0 comments  ·  New Data Protection Ideas  ·  Flag idea as inappropriate…  ·  Admin →
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