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Sophos Ideas

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UTM (Formerly ASG) Feature Requests

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  1. Customization of quarantine notification emails

    We would like to be able to customize the notification emails that are being sent to users when an outgoing email has been quarantined.
    Currently it says:
    Subject: "Message delivery incomplete"
    Text: "Your message to the following recipients was quarantined: [...] quarantine reason: [...] Please contact your IT administrator for further assistance."

    It would be nice to change the text or even the layout to fit our corporate identity.

    64 votes
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      1 comment  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
    • Option to disable outbound email quarantine notifications

      On all versions of the AMG/UTM appliances up to Firmware Version 7, notifications of outbound emails that have been quarantined were NOT sent to the sending user. However from Firmware Version 9 (and maybe 8) it now sends a quarantine email with the reason to the user even if quarantine notifications are disabled and we have been told from Sophos that there is no way to stop this now.
      We do not want to notify our users that something has been quarantined until it has been reviewed. In case it warrants investigation by Internal Audit and/or Management. We understand that…

      42 votes
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        0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
      • Notifications: Role based Notifications

        Implement the ability to create multiple E-Mail recipience for various UTM Notifications

        Depending on Roles it would be greate to create different Notifiction selections.

        Roles:
        Support Ticketing: System relevant Notifications
        IT Administrator: Everything
        SuperUser from Company: Just Warnings and Critical Notifications

        38 votes
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          0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
        • Add a support for Amazon SES (Simple Email Service)

          Needs a postfix and stunnel implementation.
          Will solve much hassle with configuring.

          34 votes
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            1 comment  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
          • 29 votes
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              4 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
            • delay notification

              There isn't an option to delay any notification for a few minutes, when internet or another interface is going down. I have a lot of email notifications about interface is down and up again. The Messages have only a timeframe from one or two minutes.

              I only want notifications, when the Interface is down more than two minutes.

              24 votes
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                0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
              • add the ability to receive an email notification whenever a user connects via SSL VPN for Remote Access.

                add the ability to receive an email notification whenever a user connects via SSL VPN for Remote Access. It would be nice to also have the option for a disconnect notification.

                21 votes
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                  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                • Change the Notification text from "Message delivery incomplete"

                  If the sender send me an e-mail with a forbidden file extension he gets the following notification:
                  "Betreff: Message delivery incomplete

                  Your message to the following recipients was quarantined:

                  <xyz@web.de>, quarantine reason: File Extension (zip)

                  Please contact your IT administrator for further assistance."

                  The idea would be change this text of the alert.

                  20 votes
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                    0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                  • Quarantine Report for outgoing mail.

                    Want to have quarantine report for outgoing mail, and also the user can release the outgoing mail, if the user find it right to send.
                    Now the outgoing mail is going to quarantined spam, but user is not able to release and to see it in an report.

                    16 votes
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                      0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                    • Allow notifications to be sent to different recipients.

                      At the moment it is only possible to send all notifications to the same email recipients. It would be good to have the ability to customise each alert with its own set of recipients, then we can filter notifications to the relevant support team.

                      16 votes
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                        0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                      • Mail notification to multiple recipients

                        Copernicus Project

                        Add support to notification component send email to multiple recipients. Currently it is supported only 1 recipient.

                        16 votes
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                          0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                        • add username to WARN-070 notification. (too many bad logins)

                          add username to WARN-070 notification. (too many bad logins)

                          11 votes
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                            0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                          • Network Usage Email Notifications

                            It would be useful for users who are faced with monthly usage limits (via ISP) to receive alerts when traffic quotas approach or reach a certain threshold.

                            For instance, if a monthly quota is 500GB, an alert could be set up to fire on 95% of this, causing an email alert to send at 475GB.

                            The current usage should also be configurable to reset at a certain interval (day of month, number of weeks/months, etc.).

                            9 votes
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                              0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                            • Improved Advanced Threat Protection Notification

                              Currently, you can receive emails or SNMP traps when you get an ATP alert, but they provide very limited information. It would be very useful if these notifications provided a similar level of detail to the ATP section in the UI.

                              This could help improve logging capabilities as well as easier administration.

                              8 votes
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                                0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                              • Customize non-delivery report

                                When an outgoing mail has been transferred into the quarantine, it’s not possible to hide the source in the non-delivery report, why and with whose permission the mail has been transferred into the quarantine. We want to show the reason in the non-delivery report, but the source should be hidden or invisible at all. With that feature the user, who’s getting the non-delivery report, has to inform an admin, before knowing the facts about the quarantined mail.

                                8 votes
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                                  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                                • Feature to replace IPSwitch What's Up Gold Functions

                                  Looking to replace Ipswitch what's up gold with UTM for network monitoring. Ability to monitor internal switches, servers, etc for icmp ping requests and notifications via email if the IP address monitored is up or down. Notification is sent when IP address is not reachable for 5 minutes, and notification is sent when IP address is reachable if it was in status down.

                                  8 votes
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                                    1 comment  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Notifications: Configurable thresholds for license expiry

                                    Currently the UTM will email me when a license is about to expire (2 weeks before). However, this is not configurable. Add the ability to configure email notifications for licenses due to expire. Particularly useful if Administrators do not log into the ASG very often and will help to avoid the situation whereby licenses expire and features stop working.

                                    7 votes
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                                      1 comment  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                                    • ATP Recent Threads Overview in SUM

                                      It is possible to manage the Advanced Threat Protection over SUM4.

                                      But except of the CRIT-861-notification or checking the UTM, there is no way to see what UTMs had recent events.
                                      i think it would make things easier if there was a overview about that threats in either the Configuration>ATP section or in the Monitoring>Threats section.

                                      6 votes
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                                        0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                                      • E-Mail report on UMTS Failover

                                        It would be nice to get an E-Mail notification on UTMS-Failover situations.

                                        6 votes
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                                          0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Make Quarantine Report responsive

                                          I would very much like to be able to review and process quarantine reports on my mobile device.

                                          The current format requires lots of zooming and panning on a mobile device...

                                          5 votes
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                                            0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
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